Greetings all,

With our feet firmly planted in the new year, a new patch out the door, the live event active on the servers, and our thoughts on the future, it seems a good time to take a moment to detail some of those thoughts and plans for Warhammer Online in an open letter to the community.

We have applied the following hot fix to all servers:

Bug Fixes

• Fixed an issue preventing siege from being able to be deployed from the Badmoon Hold keep in Black Crag.

We have improved the way to contact our Billing Support for Warhammer Online. If you have a problem that you need help with you can either email support@warhammeronline.com, or visit help.ea.com. This website offers you a form to make sure that all necessary information get to our billing advisors.
If you are based in the US, this website allows you to leave your phone number for us to call you back. We are actively pursuing expanding phone support outside the US.

To use help.ea.com, login with your EA Account and click on ‘Talk to a Game Advisor’ on the right side of the page. On the following page please enter:

1. Enter Warhammer Online as the product
2. Select “Billing/Purchasing” as the category
3. Select either PC or Mac as your platform
4. Select the contact option and enter your details

Update 11:15 am EST: The maintenance ended, the account center is back online.

Greetings,

We will bring down the Account Center for a short maintenance today, Thursday February 9th, at 10:45am EST (16:45 CET). During the maintenance you will not be able to change subscription, redeem game codes or transfer characters.

At the moment we anticipate the Account Center to be back online at 11:45am EST (17:45 CET).

Thank you for your understanding.

"As darkness falls on the Night of Murder, the worshipers of death bathe the land in blood, all intent on proving their devotion to the Elf god Kaela Mensha Khaine. It is a time that the forces of Destruction are all too willing to exploit. Assassins infiltrate the cities, while on the battlefield the differences between Good and Evil fade beneath the crimson haze of blood lust. None are immune to the will of Khaine during this dark holiday."

We have applied the following hot fix to all servers:

Bug Fixes

• Fixed an issue where Fortress Rams would occasionally self-destruct before the door they were attacking opened.

To address an issue with the way players get to contested cities the following fix was applied:

• While the Cities are contested, there is now a Portal available to teleport players closer to the city and a return-trip Portal to teleport players back. These are located in the Fortress zones, near the spawn location of the attacking Realm’s siege equipment. The return-trip Portal is near the gates and both portals will disappear when the City is no longer contested.

Update 11:15am EST: The maintenance is complete.

Greetings,

We will bring down the Account Center for a maintenance today, Monday February 6th, at 10am EST (16:00 CET). During the maintenance you will not be able to change subscription, redeem game codes or transfer characters.

At the moment we anticipate the Account Center to be back online at 1:00pm EST (19:00 CET).

Thank you for your understanding.

Greetings!

In honor of Patch 1.4.5 and in lieu of a Weekend Warfront, we launched a bonus weekend:

• 50% bonus to all Renown gained
• 50% bonus to all Experience gained

Bonuses are now active on all live servers and will continue until Monday, February 6th.

Thanks for your continued support and enjoy the bonuses!

We used the maintenance to apply the following correctives:

• Fixed an issue that was causing players to be sent to the wrong location when attempting to engage in the Hunter’s Vale Dungeon in Tier 1.

• Fixed an issue that was allowing players with the relic to be summoned, queue, or the like.  Players should not be able to move with the relic via these methods now.

• Added missing messaging and localization files.